FAQ
Questions parents ask us
Prices, delayed flights, child seats, cancellation: what families ask us most, answered before you book.
Prices
Is the price per vehicle or per person?
Per vehicle. One fare covers the whole family, luggage and child seats included, from €70 on the CDG run.
Are there hidden fees, tolls or luggage charges?
No. Tolls, luggage, waiting time and child seats are included. Only a €10 night fee applies between 19:30 and 05:00.
Can you pick us up at any address?
Yes, anywhere in the Paris region. Choose Another address and type it, and the price shows as soon as the road distance is known. Under 20 km, it is €65 by sedan and €70 by van when the journey starts or ends in Paris, €50 and €80 otherwise. From 20 km, it is €20 plus €2.50 per km by sedan or €2.80 per km by van.
How do I pay?
You choose when you book. Pay online by card or PayPal on Stripe’s secure page, the full fare at booking, by bank transfer straight after booking, or pay the driver in cash at the end of the journey. Above €500, paying online or by transfer, a 10% deposit is enough and the balance goes to the driver in cash.
Your flight
What happens if my flight is delayed?
We track your flight. Your driver adjusts to the real landing time at no extra cost.
Where do I find my driver at the airport?
In the arrivals hall, right after baggage claim, holding a sign with your family name.
What if I cannot find my driver?
Message or call the WhatsApp number in your confirmation. We answer within a minute.
Children
Are child seats really free?
Yes. Baby seats (0 to 3 years) and boosters (3 to 8 years) are installed by the driver before pickup.
Do babies count as passengers?
Yes, every person travelling counts, whatever their age, so we can fit the right seats.
Can we bring a stroller?
Yes, folded strollers travel free: one in the Sedan, two in the Van.
Booking
Can I cancel or change my booking?
Free cancellation up to 24h before pickup, refunded in full. Changes via WhatsApp.
How late can I book?
Up to 3 hours before pickup, the same day included, subject to availability. Most families book the evening before.
Do you provide a receipt?
Yes, by email after the trip.