FAQ
Questions parents ask us
Prices, delayed flights, child seats, cancellation: what families ask us most, answered before you book.
Prices
Is the price per vehicle or per person?
Per vehicle. One fare covers the whole family, luggage and child seats included, from €70 on the CDG run.
Are there hidden fees, tolls or luggage charges?
No. Tolls, luggage, waiting time and child seats are included. Only a €10 night fee applies between 22:00 and 06:00.
How do I pay?
A 30% deposit, arranged with us on WhatsApp once we confirm your driver. The balance goes to the driver, by card or cash.
Your flight
What happens if my flight is delayed?
We track your flight. Your driver adjusts to the real landing time at no extra cost.
Where do I find my driver at the airport?
In the arrivals hall, right after baggage claim, holding a sign with your family name.
What if I cannot find my driver?
Message or call the WhatsApp number in your confirmation. We answer within a minute.
Children
Are child seats really free?
Yes. Baby seats (0 to 3 years) and boosters (3 to 8 years) are installed by the driver before pickup.
Do babies count as passengers?
Yes, every person travelling counts, whatever their age, so we can fit the right seats.
Can we bring a stroller?
Yes, folded strollers travel free: one in the Sedan, two in the Van.
Booking
Can I cancel or change my booking?
Free cancellation up to 24h before pickup, deposit fully refunded. Changes via WhatsApp.
How late can I book?
Up to 3 hours before pickup, subject to availability. Most families book the evening before.
Do you provide a receipt?
Yes, by email after the trip.