Who you are booking with
Transfers are operated by ATHIS VTC, a French SAS registered under SIREN 829 100 874, 9 rue de Chelles, 77360 Vaires-sur-Marne, trading as Paris Disney Transfer.
The service is private hire with a professional driver (VTC), booked in advance. It is not a taxi service: no journey is priced by the meter, and no vehicle can be hailed in the street.
These terms apply to every booking made through this site. Booking a transfer means accepting them.
Booking and confirmation
A request sent through this site is not a confirmed booking. We come back to you on WhatsApp or by email to confirm the vehicle, the meeting point and the price. Your transfer is confirmed once we have answered and the deposit is paid.
Online card payment is not open yet. The deposit is arranged with us directly when we contact you, and the balance is paid to the driver at the end of the journey.
Please book at least 24 hours ahead. Shorter notice is often possible: ask on WhatsApp and we will tell you straight away.
What the price includes
Prices are fixed per vehicle, not per passenger. They include the driver, tolls, fuel, luggage, child seats, and up to 60 minutes of waiting after a tracked flight lands or 15 minutes for any other pickup.
A night fee applies to journeys between 22:00 and 06:00, shown on the price list and in your quote before you book. Extra stops, waiting beyond the free period or a change of destination are agreed with the driver and may be charged.
The price you see when you book is the price you pay. Traffic, a delayed flight or a longer route do not change it.
Your journey
Give us a flight or train number when you have one: we track it and the driver adjusts to the real arrival time at no extra cost. Tell us the exact pickup address and a phone number reachable on the day.
Passengers must be at the meeting point at the agreed time. If nobody can be reached 30 minutes after the pickup time, the driver may leave and the journey is treated as a late cancellation.
Vehicles carry the number of passengers and suitcases stated on the fleet page. Child seats are fitted free of charge when they are requested at booking. Smoking is not allowed on board, and an assistance dog always travels with you.
Changes and cancellation
You can change a booking free of charge up to 24 hours before pickup, subject to a vehicle being available. Write to us on WhatsApp or by email.
Cancelling more than 24 hours before pickup is free and the deposit is refunded in full.
[TO BE COMPLETED: the amount retained for a cancellation less than 24 hours before pickup, and for a no-show.]
If we have to cancel your transfer, for example because a vehicle breaks down and no replacement is available, you are refunded in full.
Liability and complaints
ATHIS VTC holds the professional insurance required for passenger transport with driver. Our liability covers the journey itself; it does not extend to a missed flight or a missed booking when the delay comes from traffic, weather or a cause beyond our control.
Luggage travels under your responsibility. Tell the driver about anything fragile or valuable before departure.
Write to us first at parisdisneytransfer.pro@gmail.com or on WhatsApp at +33 6 28 52 00 48: most problems are settled in a few messages.
If no agreement is found, a consumer may refer the dispute free of charge to a consumer mediator. [TO BE COMPLETED: name and address of the consumer mediation service.]
These terms are governed by French law.